Automation examples
When a learner opens a Freshdesk ticket, attach their Teachfloor course progress.
When a learner is stuck on a course step, auto-create a Freshdesk ticket for the team.
When a Freshdesk ticket is resolved, notify the learner inside Teachfloor.
Why integrate Teachfloor with Freshdesk
When a learner is stuck, response time matters. Teachfloor is where they're working; Freshdesk is where your team triages. Connecting them gives every support conversation full context — which course, which lesson, which cohort — so help is fast and personal.
Use cases
Here are the most common ways our customers wire Teachfloor and Freshdesk together:
- When a learner opens a Freshdesk ticket, attach their Teachfloor course progress.
- When a learner is stuck on a course step, auto-create a Freshdesk ticket for the team.
- When a Freshdesk ticket is resolved, notify the learner inside Teachfloor.