Introducing Net Promoter Score: Measure Learner Loyalty
We're excited to introduce Net Promoter Score, a new app that measures how loyal your learners really are. Ask the classic 0 to 10 question, add an optional comment, and get the headline NPS along with the reasons behind every score.
A single, well-known metric makes loyalty easy to track over time. Net Promoter Score gives you that signal, directly inside your academy.
What is Net Promoter Score?
Net Promoter Score runs the standard NPS survey with your learners and turns the responses into a clear score, a segment breakdown, and a list of the comments behind it.
One-question survey
Learners answer the single question that matters most on a familiar 0 to 10 scale, with room to explain their score. The clean, focused layout keeps response rates high.
Headline NPS score
Responses are turned into a single Net Promoter Score, shown with a plain-language rating from Poor to Excellent. A color-coded badge makes the result readable at a glance.
Promoters, passives, and detractors
See exactly how your audience splits across promoters, passives, and detractors, complete with percentages and counts. Pair the distribution with the written reasons to know what to fix and what to double down on.
Why it matters
Net Promoter Score is ideal for tracking satisfaction across cohorts, spotting issues early, and proving the impact of your program to stakeholders. It turns sentiment into a number you can act on.
Get Net Promoter Score, available now in the Teachfloor App Marketplace.
